Return & Refund Policy

Last updated: July 28, 2026

Thank you for shopping with Shirelia. We want you to love your purchase and have a great shopping experience.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• The item must include original tags and packaging.

• Proof of purchase or order number is required.

Items that have been worn, washed, damaged, altered, or do not meet the return conditions will not be accepted.

How to Request a Return

To request a return, please contact us:

Email: Shirelshushan2003@gmail.com

Please include your order number and the reason for your return.

Do not send items back before receiving return instructions from us.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

For international returns, customers are responsible for any return shipping costs, customs fees, or taxes unless required by law.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 7 days and we will assist you.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, damaged, or altered.

• Sale items.

• Gift cards.

Exchanges

We currently do not offer direct exchanges. If you need a different item or size, please return your original item and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you about your refund status.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping fees are non-refundable unless required by applicable law.

Contact

Business Name: Shirelia
Email: Shirelshushan2003@gmail.com
Location: Israel